Privacy Policy

TIXFANS POLICY

PT TIXFANS SYNERGI NUSANTARA

Effective Date: 23 May 2026

Last Updated: 23 May 2026

01-02

Introduction & Company

1. Introduction

PT Tixfans Synergi Nusantara respects and protects your privacy.

This Privacy Policy explains how we collect, use, process, store, share, disclose, and protect your personal data when you access or use the Tixfans platform, website, mobile applications, and related services.

2. Company Information

03

Types of Data We Collect

A. Identity Information

  • Full name & Username
  • Date of birth & Gender
  • Nationality & Profile photo

B. Contact Information

  • Email address
  • Mobile phone number
  • Social media accounts

C. Fan & Engagement Data

  • Favorite artists & Attendance info
  • Loyalty & Community participation
  • Fan activity & Gamification progress

D. Technical Information

  • IP address & Device info
  • Browser information
  • Cookies & App analytics
04

How We Collect Data

We collect data through:

  • • Account registration & Platform usage
  • • Community & Attendance verification
  • • Marketing interactions & Customer support
  • • Surveys, forms, cookies, analytics tools
05

Purposes of Processing

  • • Platform operations & User authentication
  • • Fan engagement, loyalty & gamification
  • • Recommendations & marketing campaigns
  • • Merchandise, membership, reporting, legal
06

Attendance Verification

Used solely for loyalty, gamification, community engagement, and analytics.

Tixfans may apply automated masking, data minimization, security filtering, and fraud prevention. Materials are not publicly displayed unless authorized.

07

Fan Data & Insights

To improve experiences, generate anonymized insights, deliver campaigns, and support engagement services.

Tixfans does not sell Users' raw personal data to third parties.

08-10

Communications & Third-Parties

8. Marketing Communications

Users may receive promotional messages via Email, WhatsApp, SMS, Push, or In-app notifications. Users may opt out at any time.

9. Cookies & Tracking

Tixfans uses cookies, SDKs, and analytics for authentication, security, performance, UX optimization, and advertising effectiveness.

10. Third-Party Services

We may use providers for cloud infrastructure, analytics, communications, payment processing, and merchandise fulfillment.

11-16

Data Control & Processing

11. Data Security

We implement encryption, access controls, authentication, monitoring, and role-based access management. However, no system is completely secure.

12. Data Retention

Data is retained only as long as reasonably necessary for platform operations, legal compliance, security purposes, or legitimate business needs.

13. User Rights

Users may access, correct, delete, limit processing, request data portability, or withdraw consent regarding their personal data.

14. Children's Privacy

Users under the legally required age must obtain parental or guardian consent before using the Platform.

15. Automated Analytics

We use automated systems for personalization, segmentation, recommendations, fraud detection, and loyalty systems.

16. Business Transfers

In the event of merger, acquisition, restructuring, or asset transfer, personal data may be transferred subject to applicable law.

17-19

Legal & Compliance

17. Governing Law

This Privacy Policy shall be governed by the laws of the Republic of Indonesia.

18. Contact Information

19. Acknowledgement

By using the Platform, you acknowledge that:

  • • You have read and understand this Privacy Policy
  • • You consent to the processing of your data